Customer Care

Our Guarantee

Our products are extremely well made, and quality issues are rare. In the unlikely event that a product purchased from us proves defective (under normal usage), we will replace it.

​

Our Policies

Order Cancellation Policy

As our products are made to order, you have the right to cancel your order within 2 days of our confirmation to you of your order. Your decision to cancel your order must be made to us in writing, by email. We will send you by email, written confirmation that we have cancelled your order 5 working days from our receipt of your cancellation request. All cancellations made after the 2 days of order confirmation will be subject to a surcharge of 50% of the value of the item. 

 

Returns Policy

Returns can only be made with prior agreement from us and must adhere to the conditions below*.

We only accept returns where it is proven that we have made and sent you a faulty creation; made to order creations which have been delivered cannot be returned or refunded. We shall have no liability by way of compensation other than the refund we make under these conditions. This does not affect your statutory rights.

We are not obliged to, and will not receive any returns you deem to be unsuitable, damaged not due to any design or production fault on our part. To this end please ensure that the product you are ordering is what you want prior to placing your order. 

*Please note where it is agreed that a creation is to be returned it must be  be returned in pristine condition in its original packaging.