Guarantee
Our products are extremely well made, and quality issues are rare. In the unlikely event that a product purchased from us proves defective (under normal usage), we will replace it.
Returns Policy
As our products are made to order, you have the right to cancel your order within 2 days of our confirmation of your order. Your request to cancel must be made to us in writing within 2 days. You will receive confirmation of your order within 2 days of your offer by email. Cancellations made after 2 days will be subject to a surcharge of 50% of the value of the item.
Made to order items which have been delivered cannot be returned or refunded except if the items are proven to be faulty.
Items returned not due to design fault or damage from Eyato will be returned at the Customers cost. Please note any returned items must be returned in a saleable condition in the original packaging. Any returned items in breach of the above will be subject to a surcharge.
Refund Policy
Please ensure that the product you are ordering is therefore what you want prior to placing your order.
We will not be liable for indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights.
